Refund Policy
Last updated: July 18, 2026•M Traders Last LLC•St. Petersburg, FL 33702, USA
Important: Non-Refundable Services (With Delivery Guarantee Exception)
M Traders Last LLC provides custom service-based work. Once an order is placed and work is initiated, all services are non-refundable — with ONE exception: if we fail to deliver your project by the promised delivery date, you can request a refund and receive it within hours. Please review all details and contact us with questions before purchasing.
1Why Our Policy Exists
M Traders Last LLC is a service-based agency, not a retail company. We provide custom software development, web design, automation, and consulting services that require significant investment of:
Time
Developer and team hours dedicated to your project
⚙️Resources
Tools, software licenses, and infrastructure costs
🧠Expertise
Professional knowledge and specialized skills applied
Real Example:
A client hires 5 developers for a website project. After 2 weeks of work, the client decides to work with only 1 developer and requests refunds from the other 4. The other 4 developers have wasted 80 hours of their time and effort — this time cannot be recovered or used elsewhere. They've also spent resources (cloud hosting, testing tools, communication time) that cannot be refunded. This is why service-based businesses cannot offer refunds once work has begun.
2General Refund Policy
All products and services sold by M Traders Last LLC are non-refundable once ordered and work has commenced. This applies to:
- •Custom web development projects
- •Telegram bot and automation development
- •Business automation and workflow setup
- •IT consulting and strategy packages
- •Digital guides, templates, and software tools
- •All other products and services
This policy applies regardless of whether you are satisfied with the final result or any other circumstances — EXCEPT in the case of a missed delivery deadline, which has its own guarantee (see section below).
The One Exception: If we fail to deliver your project by the agreed delivery date, you have the right to cancel the order and request a full refund. See "Delivery Guarantee & Late Delivery Refund" section below for details.
2ADelivery Guarantee & Late Delivery Refund
We are committed to meeting your delivery deadlines. If we fail to deliver your project or service by the agreed date, you have the option to request a full refund without any questions asked.
How It Works
- You place an order with an agreed delivery date
- If we miss the deadline, you can request a refund
- Refund is processed within hours
- Money returned to your account automatically
Requesting a Refund
- Contact us after the delivery date passes
- No explanation or justification needed
- We process the refund within 24 hours
- Full amount credited back to your payment method
What Qualifies as "Late Delivery":
- ✓Delivery date has passed and you have not received the complete project/service
- ✓Project is not accessible or usable (e.g., website not live, bot not functioning)
- ✓We have not communicated progress updates or revised timeline
Important Notes:
- • The delivery date must be clearly stated in your order or service agreement
- • If delays are caused by client-side factors (missing information, delayed approvals, scope changes), the deadline may be extended accordingly
- • We will communicate any potential delays as soon as they are identified
- • Extensions are agreed upon in writing before the original deadline passes
3When Work Has Commenced
For service projects (web development, automation, bot development), work is considered to have commenced as soon as any of the following occur:
- Initial onboarding communication is received from our team
- Project brief or requirements document is received
- First meeting or consultation call is scheduled or completed
- Any work, research, or planning begins on your project
- Project workspace, repository, or development environment is created
Once any of these milestones occurs, the standard non-refund policy applies, UNLESS we fail to meet the delivery deadline — in which case you can request a refund as described above.
4What You Can Do Instead (Alternatives to Refunds)
While we cannot offer refunds for dissatisfaction, we provide alternatives to ensure you get the service you need:
↻Revisions & Adjustments
Your project includes a specified number of revision rounds. If you're not satisfied with the initial deliverable, we will make requested changes at no additional cost (within scope).
Example: If the website design doesn't match your vision, we'll revise it. If the automation workflow needs adjustments, we'll refine it.
➕Additional Features (Paid)
If you want to add features or expand scope beyond the original project agreement, these will be billed as additional work at our standard rates.
Example: Original project is a 5-page website. You want to add e-commerce functionality — this is billed as additional work.
🔧Technical Issues (Free Support)
If there's a genuine bug, technical failure, or delivery issue (e.g., broken links, functionality not working), we will fix it at no cost during the project delivery phase.
Example: The website crashes in certain browsers, or the bot integration isn't connecting properly — we'll troubleshoot and resolve for free.
💬Ongoing Support (Optional)
After project completion, ongoing support, maintenance, and hosting are available as paid add-on packages.
Example: Monthly support retainer for bug fixes, updates, and performance monitoring.
5Chargebacks & Payment Disputes
We take chargebacks very seriously. Filing a chargeback when you have received the service or access is fraudulent and will be disputed.
What Constitutes a Valid Dispute:
- You were charged twice for the same order
- You did not authorize the transaction
- Your card was fraudulently used
Invalid Chargebacks (Will Be Disputed):
- Claiming non-delivery when you received access or the service was rendered
- Claiming you don't like the work or are unsatisfied with the results
- Claiming the service was unauthorized when you submitted payment
- Requesting a "refund" through payment processor rather than contacting us
Our Response to Invalid Chargebacks:
We maintain complete documentation of all transactions, including:
- • Order records and confirmation emails
- • Delivery confirmations and access logs
- • Email communications and project updates
- • Timestamps and proof of work delivery
We will dispute every invalid chargeback with your payment processor. Invalid chargebacks may also result in legal action and additional fees.
6Technical Delivery Issues
If you experience a genuine technical problem with your order delivery, we're here to help:
Scenarios We'll Fix for Free:
- You were charged but did not receive an access confirmation email within 24 hours
- The download link is broken or returns an error
- The access credentials do not work
- The delivered file is corrupted or incomplete
What to Do:
If you experience any delivery issues, contact us immediately at hello@mtraderslastllc.com with:
- •Your order number
- •Email address used for purchase
- •Description of the issue and when it occurred
- •Any error messages or screenshots
We will investigate and resolve delivery issues within 24 business hours. This is a service issue, not a refund issue — we will fix the problem so you receive your access.
7Before You Purchase
We Strongly Encourage You to Ask Questions First
Don't skip this step! Before making a purchase, please take time to:
- Review all product and service descriptions in detail
- Check if the service matches your exact needs and expectations
- Ask clarifying questions about features, deliverables, and timelines
- Discuss any concerns or special requirements
- Ensure you understand what's included and what's not
We are happy to answer any questions before you purchase. It's better to clarify everything upfront than to have misunderstandings later. There is no obligation to buy — we want to make sure our service is right for you.
8Questions About Our Refund Policy?
We're here to help! Contact us with any questions about this policy or your order:
Take action now: Reach out to us before purchasing if you have any doubts. Better to clarify upfront than deal with confusion after. We're committed to ensuring you get exactly what you need.
Last updated: July 18, 2026. This Refund Policy is part of our Terms and Conditions and applies to all orders placed with M Traders Last LLC.